PRIVACY POLICY
At Ceylon Gem Vault (operating as ceylongemvault.com and gem.simple.lk), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
When you place an order or register on our website, we may collect the following personal information:
- Name and contact information (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders, including shipping updates
- Responding to customer service inquiries and support requests
- Processing payments and preventing fraudulent transactions
- Sending promotional emails about new products, special offers, or other information (with your consent)
- Improving our website, products, and services
- Analyzing website usage and trends
- Complying with legal obligations and resolving disputes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:
- Payment processors (credit card and payment gateway providers)
- Shipping and logistics companies
- Email service providers
- Website hosting and analytics services
These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device.
You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and updates
- Access controls and password protection
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Data portability: Request transfer of your data to another service provider
To exercise these rights, please contact us at [email protected]
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- [email protected]
- +94 77 540 1400
-
606/2, Colombo Road,
Dambulla,Sri Lanka
Your Trusted Gem Partner
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
As we operate from Sri Lanka and serve customers worldwide, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.