Delivery Information

DELIVERY INFORMATION

Processing Time

All orders are carefully processed and prepared for shipment within 2-3 business days after order confirmation. Custom jewelry pieces may require additional time (5-7 business days) due to the handcrafted nature of our work.

Shipping Methods

International Shipping

We ship worldwide from Dambulla, Sri Lanka using trusted international courier services including DHL Express, FedEx International, and EMS (Express Mail Service). All shipments are fully insured and trackable.

Estimated Delivery Time

United States & Canada

5-10 business days

United States & Canada

5-10 business days

Europe & United Kingdom

5-10 business days

Australia & New Zealand

4-8 business days

Asia & Middle East

3-7 business days

Other Regions

7-14 business days

Delivery times are estimates and may vary due to customs processing, local holidays, or unforeseen circumstances.

Shipping Costs

We offer FREE worldwide shipping on all orders with full insurance coverage. The shipping cost is included in your purchase price, ensuring complete transparency and no hidden fees at checkout.

Order Tracking

Once your order ships, you will receive an email confirmation with your tracking number. You can track your shipment in real-time through the courier’s website. We also provide proactive updates on your shipment status.

Customs & Import Duties

International shipments may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We recommend checking with your local customs office for information about potential charges before placing your order.

All Ceylon Gem Vault shipments include proper customs documentation declaring the accurate value of your purchase to ensure smooth customs clearance.

Packaging & Security

Every item is packaged with the utmost care:

Gemstones are secured in protective gem boxes with certification
Jewelry pieces are placed in elegant presentation boxes
All items are wrapped with protective materials
Discreet outer packaging with no external branding for security

Delivery Issues

Failed Delivery Attempts

If the courier is unable to deliver your package, they will leave a notice with instructions for redelivery or pickup. Please contact the courier directly using your tracking number to arrange delivery.

Delivery Issues

Lost or Damaged Shipments

All shipments are fully insured. In the rare event that your package is lost or damaged during transit, please contact us immediately at [[email protected]](mailto:[email protected]) We will work with the courier to file a claim and either reship your order or provide a full refund.

Shipping Address Requirements

Please ensure your shipping address is complete and accurate:

Include recipient’s full name
Provide complete street address (we cannot ship to P.O. boxes for insured items)
Include city, state/province, and postal code
Provide contact phone number for courier delivery

We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information.

Contact Us

For shipping inquiries, please contact us:

Your Trusted Gem Partner