Terms & Conditions

Welcome to Ceylon Gem Vault. These Terms and Conditions govern your use of our website and services. By accessing or using our website at ceylongemvault.com and gem.simple.lk, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Acceptance of Terms

By placing an order, creating an account, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Returns & Refund Policy. These terms constitute a legally binding agreement between you and Ceylon Gem Vault.

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

Use the website in any way that violates any applicable laws or regulations
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the website or servers
Use automated systems or software to extract data from the website
Reproduce, duplicate, or copy content without our written permission

Account Registration

When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Product Information and Pricing

Product Descriptions

We strive to provide accurate descriptions and images of our products. However, please note:

Natural gemstones may vary slightly in color, size, and characteristics
Images may not perfectly represent the actual product due to screen settings and photography
Handcrafted jewelry may have slight variations from the images shown
We do not warrant that product descriptions are error-free, complete, or current

Pricing

All prices are displayed in US Dollars (USD) and are subject to change without notice. We reserve the right to correct pricing errors on our website. If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for that product.

Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to:

Product availability
Errors in product or pricing information
Suspected fraudulent activity
Inability to verify payment information

Order confirmation does not constitute acceptance of your order. We will send you a separate email confirming shipment, which constitutes acceptance.

Payment

We accept payment through secure payment processors. By providing payment information, you represent and warrant that:

You are authorized to use the payment method provided
The payment information is accurate and current
You will pay for all charges incurred

Payment must be received before your order is processed and shipped.

Shipping and Delivery

Shipping and delivery terms are outlined in our separate Delivery Information page. Key points include:

Delivery timeframes are estimates and not guaranteed
Risk of loss transfers to you upon delivery to the carrier
You are responsible for providing accurate delivery information
Import duties and taxes are your responsibility

Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Ceylon Gem Vault or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our prior written permission.

Product Authenticity and Quality

We guarantee that all gemstones sold are natural Ceylon sapphires as described in product listings. All sterling silver jewelry is .925 silver. We provide certificates of authenticity for gemstones where applicable.

However, we do not guarantee:

Investment value or future appreciation
Specific metaphysical or healing properties
Suitability for a particular purpose beyond normal wear

Limitation of Liability

To the maximum extent permitted by law:

Ceylon Gem Vault shall not be liable for any indirect, incidental, special, or consequential damages
Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the product in question
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control
We do not guarantee uninterrupted or error-free operation of our website

Disclaimer of Warranties

Our products and website are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as specifically stated in our product warranty.

Indemnification

You agree to indemnify, defend, and hold harmless Ceylon Gem Vault, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms and Conditions
Your use of our website or products
Your violation of any law or rights of a third party

Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

Resolution Process

In the event of any dispute, claim, or controversy arising from or relating to these Terms or our services:

You agree to first contact us to attempt to resolve the dispute informally
If we cannot resolve the dispute within 30 days, either party may pursue formal resolution
Any legal action must be brought in the courts of Sri Lanka

Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any changes constitutes acceptance of the modified terms. We encourage you to review these Terms periodically.

Material changes will be communicated via email to registered users or through a prominent notice on our website.

Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Returns & Refund Policy, constitute the entire agreement between you and Ceylon Gem Vault regarding your use of our website and services, superseding any prior agreements.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Your Trusted Gem Partner